We're sorry if something hasn't gone right. We aim to put it right as quickly as possible.
Step 1 — Contact us
- Phone: 0800 029 4040 (24/7)
- Email: complaints@norterneurope.com
- Post: Customer Relations, Northern Europe Bank, PO Box 4040, London EC2V 6DN
Step 2 — Our response
We'll acknowledge your complaint within 3 working days and aim to provide a final response within 8 weeks, in line with FCA rules (DISP 1.6).
Step 3 — Escalation
If you're not satisfied with our final response, or 8 weeks have passed, you can refer your complaint free of charge to the Financial Ombudsman Service:
- Website: financial-ombudsman.org.uk
- Phone: 0800 023 4567
- Address: Exchange Tower, London E14 9SR
You normally have 6 months from our final response to refer your complaint to the Ombudsman.