Northern Europe Bank plc ("we", "us", "our") is committed to protecting your personal data. This notice explains how we collect, use, and safeguard the information you share with us under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information we collect
- Identity data: name, date of birth, nationality, photo ID.
- Contact data: email, phone, postal address.
- Financial data: account balances, transactions, payment history.
- Technical data: IP address, device, browser, login activity.
- Marketing preferences and communications.
How we use your data
We process your data to operate your account, prevent fraud, comply with legal obligations (including anti-money laundering checks), provide customer service, and — where you've consented — to send you product updates.
Sharing your data
We may share data with regulators (FCA, PRA, HMRC), credit reference agencies, fraud prevention agencies (CIFAS), payment networks, and approved service providers under strict contractual safeguards.
Your rights
You have the right to access, correct, erase, restrict, object to, or port your data. Contact our Data Protection Officer at dpo@norterneurope.com. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Retention
We retain account records for at least 6 years after your relationship with us ends, in line with FCA rules and AML legislation.